Stakeholder Engagement Strategy

PCCS' vision
Increasing Scotland's confidence in police complaints handling through impartial oversight and reform.

 We recognise a broad range of stakeholders:

  • existing and potential users of the police complaints process
  • the representative bodies or other people involved in the complaint that service users call upon to assist them
  • policing organisations and the individuals who work for them
  • the Scottish Government Police and Community Safety Directorate
  • our staff

Some of these are likely to involve greater levels of engagement than others.

Relevant, timely and two-way communication is fundamental to how we engage with each of our stakeholders.  This will allow us to understand their individual, diverse and sometimes conflicting needs, and also to balance  their expectations in our oversight role of police complaints handling in Scotland.

The aims of our strategy that will help us work towards our vision are: 

  • to ensure that everyone who has a problem or issue about an aspect of police services that they have used or come into contact with, knows how to complain if dissatisfied, and is confident in the independence of the PCCS to provide an impartial assessment & review of how the police investigated and handled their complaint.
  • to work innovatively and in partnership with organisations, representatives and policing bodies to promote dialogue, influence change and make a difference in striving towards better police complaints handling. 

We plan to achieve this by managing our relationships with all key stakeholder groups and regularly assessing our success in becoming more visible, accessible and known to them. This will include: 

  • Introducing and building effective communication tools and channels for each group, including reports, guidance, leaflets, posters, regular email newsletters and a programme of contact events.
  • Developing opportunities and events to cement and develop effective relationships with key stakeholders