What the Commissioner can do

The Commissioner can tell a police force, police authority or policing agency to reconsider a complaint.  He can also tell them who he wants to carry out the reconsideration.  In some circumstances the Commissioner may decide to supervise the reconsideration.

So that the same problem is less likely to happen again the Commissioner may also recommend that the police force, police authority or policing agency makes changes to its policies or procedures.  He will want them to learn from complaints to improve practice, policy and processes, and demonstrate an awareness of the changing complaints environment.