Posted: Monday 14 December 2009

ACPOS response to complaints statistics

Complaint handling is a key element of excellent service delivery.  We will be studying the statistical returns closely and learning any lessons which we can from them. ACPOS will also seek to identify and share best practice across Scottish Forces when it emerges or is identified by the Police Complaints Commissioner for Scotland.

We welcome the comments made by Mr McNeill that any increase in complaints arises in part from the public having more confidence in the police and expecting higher standards from them. We will continue to work closely with the Commissioner and his team to improve these confidence levels further.

Whilst there are complaints about the police, it should always be remembered that when this is measured against the number of times officers interact and have contact with the public, overall the police in Scotland operate in a highly professional manner and officers should be praised for the quality of service they deliver, often in difficult circumstances.

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