Has the police organisation completed its investigation into your complaint and informed you of the outcome?

Yes
No

Before you refer your complaint to the PCCS you must have first complained to the police organisation that you are unhappy with. It is important that you have received a final response to your complaint from the police organisation before you come to the PCCS.

Please see the Links page to find the address of the police organisation you wish to complain about.

Once you know which police organisation to write to see tips on making a complaint for further help.

If you are unhappy with the outcome of the police organisation's investigation into your complaint or the way it dealt with your complaint, the PCCS may be able to review the way your complaint was handled.

Please complete our Complaint Review Form to help us decide if we have the power to consider your complaint.

If you need help completing this form see tips for making a complaint or contact us for advice.

We will only consider your complaint once the police organisation has completed its investigation and issued a final response to your complaint.

If you are unsure whether your complaint has been investigated and concluded by the police organisation, please see the Links page to find contact details for the police organisation you are unhappy with.

Complaint review form

Before you complete this form please answer the questions above to make sure that your complaint is ready for the PCCS to consider.

Section A - Your details

Title:
First name:
Last name:
Date of Birth:
Address:
Postcode:
Daytime phone number:
Mobile:
Email:Must be a valid email address
How would you prefer us to contact you?
In writing

By phone

By mobile

By e-mail

Through your personal representative

Your representatives details

If you would like somebody to act on your behalf (such as a friend, relative or solicitor), please give their details here. We need your permission to talk to them about your complaint.

Name:
Address:
Postcode:
Daytime phone number:
Mobile:
Email:Must be a valid email address

We will keep your representative updated on the progress of your complaint.
How would you prefer us to contact your representative?
Letter

E-mail

Phone

Fax

You can tick more than one box.

I agree to you sharing information about my complaint with my representative named above.

Section B

Have you made your complaint to the police organisation?: Yes No
Which police organisation did you complain to?:
Has the police organisation finished looking at your complaint?: Yes No
Is any other complaint organisation or Scottish court dealing with your complaint?: Yes No

Section C

Please tell us what your complaint is about? what has gone wrong?:

Section D

Please list your complaints about the police. Try to be brief and use short sentences.:Please remember we do not have the power to deal with complaints that suggest that a police officer, civilian staff member or police organisation has committed a crime.

Section E

What do you want us to do for you?:Please note that we cannot decide whether or not you should receive compensation.

Before you submit this form:

Make sure that you have included everything you want us to take account of when we look at your complaint, for example, information about the final letter, phone call, email or fax about your complaint from the police organisation.

If you want to attach any relevant documents please do so below. If you want to send us any documents by post please see Contact us for our address.

Document 1:
Document 2:
Document 3:
Document 4:

So we can deal with your complaint, please tick the box:
I agree to Her Majesty’s Inspectorate of Scotland (HMICS) giving you, PCCS, any papers it has about my complaint.

This field should be ignored by legitimate enquiries