Report - Strathclyde Police
- Reference:
- PCCS/00306/PF–SP (A) and (B); PCCS/00409/PF-SP
- Police Body:
- Strathclyde Police
- Date:
- 28 August 2010
- Download:
- Download Report - Strathclyde Police
These complaint handling reviews cover complaints made by two applicants. The first applicant's complaints arise from a neighbour dispute. Three complaints are considered by the Commissioner under the heading PCCS/00306/PF-SP (A) and five under PCCS/00306/PF-SP (B).
The second applicant is the son of the first applicant. His complaints, considered here under the heading PCCS/00409/PF-SP, were made following his involvement in his mother's case. In total, eleven complaints are considered by the Commissioner under this reference.
The Commissioner found that all complaints were dealt with in a reasonable manner but in respect of two recommended that the complaints be formally recorded as such.
The Commissioner also commended Strathclyde Police for its good practice in encouraging the use of mediation between the first applicant and her neighbours and for its allocation of a specific officer as a named point of contact where repeated requests are made for assistance.
The Commissioner identified as a learning point the need for Strathclyde Police to ensure that any decision to restrict contact with complainers is communicated in writing to the individual concerned and an explanation given as to the reasons for this course of action.