Report - Central Scotland Police
- Reference:
- PCCS/00702/PF-CSP
- Police Body:
- Central Scotland Police
- Date:
- 19 March 2010
- Download:
- Download Report - Central Scotland Police
On 18 January 2008 the applicant made a complaint about Central Scotland Police in respect of how complaints about the police are recorded. Specifically, the applicant alleged that Central Scotland Police's method of recording complaints was inadequate in that it prevented the applicant and his wife from receiving individualised responses to their respective complaints. The applicant also claimed that the recording method resulted in the under-reporting of complaints about the police.
The Commissioner decided that the applicant and his wife ought to have received direct responses to their own complaints. However, for the reasons set out in the report the Commissioner recommends no further action in relation to this aspect of the complaint.
The Commissioner recommended that the eight Scottish police forces, under the auspices of ACPOS, develop formal, national guidance on the recording of complaints about the police. Given his role under section 42 of the Act, the Commissioner will also be involved in this process.