Report - Central Scotland Joint Police Board
- Reference:
- PCCS/00651/10/PB – CSJPB
- Police Body:
- Central Scotland Joint Police Board
- Date:
- 20 February 2010
- Download:
- Download Report - Central Scotland Joint Police Board
The applicant made two separate complaints against Central Scotland Joint Police Board concerning the manner in which it handled his requests for information.
The Commissioner decided that both complaints were handled in a reasonable manner. However, the Commissioner recommended that Central Scotland Joint Police Board provides the applicant with clarification on what specific measures have been taken in response to complaint 1.
The Commissioner also recommended that Central Scotland Joint Police Board establishes written procedures for dealing with complaints made against itself. Such procedures are required in order to provide the Board, and the Commissioner, with a framework for ensuring effectiveness and consistency in the complaint handling process.