Report - Grampian Police
- Reference:
- PCCS/00684/09/PF-GP
- Police Body:
- Grampian Police
- Date:
- 21 January 2010
- Download:
- Download Report - Grampian Police
The applicant made several complaints to Grampian Police arising from a report he made to the police concerning alleged drink-driving on the part of two motorists.
Following responses to these complaints by a senior officer who also met with the applicant, the applicant stated in an email to Grampian Police that he considered his complaint to be closed. Despite this, he subsequently made an application to the Commissioner's office raising four complaints. The Commissioner found that these complaints were handled reasonably by Grampian Police. However, the Commissioner recommended that Grampian Police inform complainers of the fact that the initial handling of their complaints will be reviewed by the Professional Standards and Conduct Department and that this might result in a further response to their complaints.
A learning point has also been identified by the Commissioner. In the Commissioner's view, where an apology is offered for a delay in the handling of a complaint, this should be accompanied by an explanation of why the delay occurred.